CAF Arabia Case Study

The Challenge

CAF, an international train manufacturer and operator, needed a specialist Facilities Management partner to take responsibility for managing the day-to-day train cleaning for their Riyadh-Dammam fleet, and to ensure it is maintained to the highest standards as set out by the Saudi Rail Organisation.

CAF Arabia operate and maintain the fleet of high-speed passenger trains.  The 449km Riyadh-Dammam line is one of the country’s most important, covering 4 stations, linking the capital of Saudi Arabia and the principle city of its Eastern Province, on the Gulf Coast.

“We need a trusted partner to deliver the right results and KEY have not disappointed” General Manager CAF Arabia

For more on our approach to this contract check out the presentation below made by KEY’s Chief Operations Officer at the anniversary of our partnership with CAF.

The Solution

Our solution involves a team of 60 operatives working to industry standards and procedures across two sites, Riyadh and Dammam.  Staff work to daily cleaning schedules, staggered over a 24-hour period, to ensure the fleet is available and fully operational at all times.  In addition, an On-Board Supervisor travels on the train at all times to ensure continuous quality is delivered to the passengers.

We also carry out periodic deep cleans on each train on an as required basis. Trains are taken to the Riyadh Train Care Centre where upholstery is deep cleaned, and scuffmarks and graffiti on walls and floors are removed.

In addition, we also manage the supply of water and fuel points which ensure the seamless running of the trains.

Our scope of services includes:

  • External Cleaning
  • Internal Cleaning
  • Hygiene Cleaning
  • Janitorial Services
  • Rubbish Removal
  • Provision of On Board Assistants to provide full Janitorial Services
  • Rubbish Removal at Designated Station Collection Points
  • Sewage Disposal at Designated Collection Points
  • Spot Cleaning
  • Engine Cleaning
  • Tanking
  • Fuelling

For more on our sector expertise, check out another case study about our Facilities Management of Saudi Arabia’s most advanced train service.

Trains

Passenger Cars plus engine and Bogie Car

Passengers daily across the routes

True FM "Added Value"

People

Local workforce at local rates, trained and equipped to world-class standards.  All staff receive regular training, thus ensuring total compliance with local legislation.

Process

A round-the-clock schedule which ensures superior cleaning and passenger experiences.

Place

An understanding of the specific and specialist requirements around maintaining a critical and premium train service.
CAF Arabia Case Study, worker cleaning trains using facility management standards

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