A multinational pharmaceutical company was seeking international facility management partners. They were facing significant problems establishing desired standards of service, compliance and management reporting across offices in 16 challenging markets in the Middle East, Africa, Eastern Europe and the Balkans.
“When selecting KEY to handle our emerging markets we did so because of their complete flexibility and they were able to provide a solution that other players in the market could not. A professional organization, they understand the business of Facilities Management. They have delivered a first class solution in very difficult parts of the world”Customer Testimonial
Our Global Capability solution comprises a centralised management, reporting and support ‘hub, combined with a ‘spoke’ of local supply chain partners.
As the Facilities Management profession was immature in most of the markets, we needed to find the right people. We then trained and equipped them to manage, and deliver, to the customers’ standards.
Through this combination of our management know-how with minimal local resources, we have achieved an efficient and cost-effective solution. This is at once tailored to local needs, while also providing executives with desired levels of overarching operational control, visibility and consistency.
After successfully mobilising this complex contract, we managed it for three years before receiving a further three year extension. At that time, the client acknowledged that no other FM provider has the capability to offer a service across these markets.
Scope of our activities:
• Cleaning: Routine and Special
• Reception & Contact Centre
• Work Wear
• Health and Safety
• Maintenance and Operation
• Project Management
• Asset Replacement
• Asset Refurbishment
• Meeting Space and Events
• Connectivity and Telecoms
• Occupier Fit-out and Adaptations
• Office Supplies and Consumables
• Document Management
• Moves – People and Furniture
• Catering and Vending
Office Staff Supported
Sq Metres Cleaned Per Annum (equivalent to over 9 football pitches!)
Million Euros - Estimated Contract Value to-Date
True FM "Added Value"
Centralised Management and Reporting
Our consistent reporting templates allow executive management to keep their finger on the pulse of global financial and operational performance.
Energy Management and Savings
At one location, Smart Monitoring enables optimal energy management, ensuring buildings and staff are compliant with social and environmental policy.
Working with our local partners in immature markets to ensure they have the training and benchmarking they need to deliver a truly world class FM regime.