The Challenge
An office move was required for a major multinational -a Middle Eastern headquarters (HQ). It was a busy time and therefore a requirement for minimal disruption.
The aspiration was that their new HQ would become a centre of excellence and research, inspiring and benchmarking superior performance for the whole organisation.

The Solution
Successfully mobilising the new HQ and demobilising the old, entailed a 6 stage process:
- Meeting with the Designers. It was vital for us to gain a full appreciation of, and to influence, factors relevant to the new HQ’s performance at the inception.
- Change Management. A series of meetings with office staff to understand and manage their expectations, and get everyone on the same page ahead of the move.
- Organising the Move. Thinking through the physical move, and preparing for it in detail, was essential for ensuring everything would work like clockwork without any surprises.
- Planning Workplace Digitisation. Designing, assembling and configuring a digital architecture to underpin the new centre of excellence and research.
- Execution. A one-team approach, where we and the customers came together to orchestrate an effective move, according to our thorough project plan.
Days to fully clear and clean 3 floors
Archive boxes moved to secure storage
Boxes of documents transferrred to new site
Tons of paper and files shredded
Added "True FM" Value:
Collaborating on interior design
Applying FM know-how to ensure optimal flexibility, efficiency and staff experiences (and a sensational look-and-feel!).
Managing the customer experience
Talking and listening to staff helped them prepare for the move, and for it to be sensitive to their needs and perspectives.
Transitioning seamlessly
Through a detailed action plan and great teamwork, we delivered a smooth mobilisation of the new HQ, and handover of the old one to the landlord, on time and budget.
Workplace digitisation
The new HQ’s smart sensor network will enable a workplace which works together with its occupants as one system, managing its own real-time performance and productivity.



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