Pharmaceutical Transnational

The Challenge

A multinational pharmaceutical company was seeking international facility management partners.  They were facing significant problems establishing desired standards of service, compliance and management reporting across offices in 16 challenging markets in the Middle East, Africa, Eastern Europe and the Balkans.

‘’We approached KEY because they appeared to provide what no other International Facilities Management Supplier (IFM) could – a professional facilities service in countries where most of the larger IFM Suppliers do not operate.  Countries where doing business is difficult, currencies are unstable, unethical business practices are common and yet where companies want or need to do business.

We have found the leaders at KEY to be understanding and flexible.  Our relationship goes back to 2012 and we renewed our contract with them in 2015 and again in 2018.  KEY typically have found a way of working with an established local company as a basis for a local contract to deliver the services we need and have used their business acumen, knowledge and experience to manage the relationship with both the local provider and the interface with the leadership on our sites”

Executive Director, Facilities EMEA

The Solution

Our Global Capability solution comprises a centralised management, reporting and support ‘hub, combined with a ‘spoke’ of local supply chain partners.

As the Facilities Management profession was immature in most of the markets, we needed to find the right people.  We then trained and equipped them to manage, and deliver, to the customers’ standards.

Through this combination of our management know-how with minimal local resources, we have achieved an efficient and cost-effective solution.  This is at once tailored to local needs, while also providing executives with desired levels of overarching operational control, visibility and consistency.

After successfully mobilising this complex contract, we managed it for three years before receiving a further three year extension.  At that time, the client acknowledged that no other FM provider has the capability to offer a service across these markets.

Scope of our activities: 

• Cleaning: Routine and Special
• Security
• Reception & Contact Centre
• Work Wear
• Health and Safety
• Training
• Maintenance and Operation
• Sustainability
• Project Management
• Asset Replacement
• Asset Refurbishment
• Meeting Space and Events
• Connectivity and Telecoms
• Occupier Fit-out and Adaptations
• Office Supplies and Consumables
• Document Management
• Moves – People and Furniture
• Hospitality
• Catering and Vending
• Procurement


Office Staff Supported

Sq Metres Cleaned Per Annum (equivalent to over 9 football pitches!)

Million Euros - Estimated Contract Value to-Date

Added "True FM" Value:

Centralised Management and Reporting

Our consistent reporting templates allow executive management to keep their finger on the pulse of global financial and operational performance.

Energy Management and Savings

At one location, Smart Monitoring enables optimal energy management, ensuring buildings and staff are compliant with social and environmental policy.

Knowledge Transfer

Working with our local partners in immature markets to ensure they have the training and benchmarking they need to deliver a truly world class FM regime.

Pharmaceutical Transnational, image of exterior of the smart building from case study

Case Studies

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About Key

The UK's longest-running, most influential Facilities Management Consultancy.

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